AlphaV, the luxury of premium bamboo. The comfort of a cloud.
SPRING DEAL: Buy 4 Pairs, Get 4 Free
Questions?
For any questions or assistance, contact us at: info@alphavwear.com.
We will respond within a maximum of 24 business hours.
Products
Frequently Asked Questions (FAQ)
What kind of products do you offer?
We offer wellness products and accessories designed to enhance everyday comfort and experience.
Where do you ship to?
We ship to Latin America at the address indicated at the time of the order. Available delivery zones are specified at the time of payment.
What are the delivery times?
Estimated delivery times are generally between 12 and 20 business days. They are indicated before confirming the order and are reminded in the shipping confirmation email. These times may vary depending on the destination and the chosen delivery method.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
What payment methods do you accept?
We accept secure payments by bank card and via PayPal, as well as any other payment method available on the site at the time of order. We do not store any bank details.
Can I cancel or modify my order?
Once the order is confirmed, it is not possible to cancel it. However, you can modify it if you contact us within 30 minutes of placing the order.
What is your return policy?
You have 60 days from the receipt of your order to request a return. Items must be returned in their original packaging, accompanied by proof of purchase. Return shipping costs are the responsibility of the customer.
When will I receive my refund?
After the returned item has been received and inspected, the refund will be issued to the original payment method, within a timeframe that may vary depending on the bank. You will be informed by email at each stage of the process.
How do I contact customer service?
Our customer service is available for any questions or assistance you may need:
📧 info@alphavwear.com
We will respond as soon as possible.
Are my personal data protected?
Yes. Your personal data is processed in accordance with our Privacy Policy, in compliance with current regulations. It is never sold to third parties.